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Girlicity Agents Portal
What if I cannot log into the Arise Portal?
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ACD Certification Checklist
Protected: Girlicity ID Authorization
Facebook Group Usage Terms and Conditions
What is a Landline or Hardwired Phone?
What is Computer Resolution?
How do I enroll in Express Invoicing?
Computer Resolution
Wanting to switch to a new Arise Service Partner (IBO) or leave the Girlicity team?
How do I run the Technical Check/PC Scan?
How do I withdraw from or drop a course or what if I don’t pass?
How do I submit my Identity Documents to Girlicity?
Glossary
What is my Agent ID?
I LOVE Girlicity! How do I share my testimony?
How do I submit a waiver request?
How do I submit for a vacation or time off?
What is Express Invoicing and how do I sign up for it?
How do I dispute an invoice?
Can I get proof of employment or income from Girlicity?
How to get every other weekend off?
Can I terminate my contract (SOW) early with my client?
What is an Urgent Service Request?
What does it mean to Swap Intervals?
What is unposted servicing?
If I work over my shift will that count towards meeting my metrics for hours worked and do I get paid?
How do I change my timezone in Starmatic?
How do I access my pre-work for class?
What if I have not heard from my instructor yet?
How do I check my incident report?
Which clients allow VOIP?
How do I become my own Arise Service Partner (IBO)?
Chat Room Etiquette
What is Unprofessional Business Practices?
Can I contact my client directly?
What is Aux or After Call Work?
What is RNA or Ring no Answer?
What is CR or Conversion Ratio?
What is QA or Quality Assurance?
What is Talk Time or Average Handle Time (ATT, AHT)
What is CSAT or Customer Satisfaction?
What is the Star Program?
What is the Arise Virtual Gateway (AVG)?
What is Starmatic?
How do I choose hours in Starmatic?
What is the Schedule Distribution Table in Starmatic?
Why are my hours set at a cap limit in Starmatic?
Is there a Starmatic mobile App?
What is an Interval Exception?
What happens if my internet goes down or the client application goes down or I have technical issues?
What is Arise Central Operations?
What happens when I receive an email about an Interval Waiver being processed?
What is Schedule Adherence?
What is Commitment Adherence?
What is Priority Commitment?
Why is your CA% so important?
What is Release Ratio?
What is a Performance Facilitator (PF)?
What are Performance Enhancement Sessions?
What is a False No-Show and is my invoice wrong?
What do I do if there is a Named Storm or Hurricane forecast to hit my area?
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