What is ACD?

ACD agents are virtual customer service representatives who take inbound donation calls for popular nonprofit organizations. Some of the clients that you will be taking calls for will be PBS (Public Broadcasting Station), ASPCA, Wounded Warrior Project, St. Jude, Disabled American Veterans, Joel Osteen, etc.

These clients are 24/7 and this position is an independent contracting position. You will be expected to be a self-starter, motivated and must be able to follow directions. The position is mostly seasonal to start with but can lead to a more year-round opportunity if you do well. US only. Not available to residents in California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, Washington and South Dakota.

Register HERE:

Once we have received your checklist and see that you qualify, we will send you the link to create your profile. Make SURE you input Girlicity as your answer to “How did you hear about ACD Direct”: 

• You will need a webcam just for the registration portion. If you don’t have one, you could get an inexpensive one from Walmart that is USB connected or borrow one from a friend or family member.
• Intermediate to advanced PC proficiency and troubleshooting experience is a must.
• You must have at least 6 months of call center experience. You should not even apply if you don’t as ACD Direct will deny you. *Arise counts so if you are in Arise and have serviced a client you just need to put Arise Virtual Solutions, Miramar, FLorida. Virtual Customer Service Agent and then the dates you have been registered in Arise EXAMPLE:  June 2007- Present. and any other relevant call center experience no matter how long ago it was. That includes any job that required you to answer the phone and talk to people.
• Pay is $0.20 per minute talk time and up to $0.34 per min based on job score.
• Must be available to work nights and weekends. The clients needs are going to be biggest during those times.
• Minimum expectations are 20 hours scheduled per month (5 hours a week)
• Windows Based PC with Anti-Malware Security Software. – Mac/Apple systems are not compatible with ACD Direct platforms and programs.
• Chromebooks do not provide full functionality necessary to run our programs and platforms
• Minimum 4 GB RAM with Intel or AMD CPU 2GHz processor (or equivalent)
• Google Chrome browser preferred.
• Internet Requirements: Minimum bandwidth requirements are 10Mpbs Upload, 25Mbps Download.
• Note: Satellite, Dial Up, Wi-Fi and wireless connections are not accepted
• High-speed access point with one of the following: a) Cable b) DSL c) FiOS
• Your internet connection must be private (no public networks) and password protected. ACD Direct may conduct a system scan to ensure compliance and data security.
• Virtual Private Networks (VPNs) are NOT permitted when using ACDD Systems
• No phone line required.
• USB Headset for class and Servicing required
• FEE FOR SERVICE: Girlicity’s fee is a flat rate of $25 per invoice period. If you service 1,200 minutes during an invoice period, your fee is waived!

Review from one of our current agents:

Register HERE and Make SURE you input Girlicity as your answer to “How did you hear about ACD Direct”: https://www.acdagents.com/applicant/app/sign-up