How can I contact Girlicity?

Name*

First Last

Phone*

Email*

Your CSP ID #

What is your issue or question?*

Please choose one

Please submit your question below if you are interested in a client opportunity*

Please be sure to include the client name and class date that you have a question about

Please submit the question you have about have an issue with your class time/date*

Please note that you can only change your class time if it is far enough in advance of the course. You cannot change client courses and no refunds are issued. Contact enrollment support to see if you are eligible to change your course date/time:

Have you forgotten your Girlicity support username/password? Or other?*

Have you forgotten your Girlicity support username/password? If you know your username and password and are unable to see the Girlicity support pages, please log out of Girlicity support and log back in again.

Please check all that apply*

Please explain in detail the technical issue you are having.*

Please include any INC#'s you have. Please be very specific and include any error messages you are getting. If it is always happening or happening infrequently. Also, please make sure your computer meets the minimum technical requirements.

Please explain in detail why you would like to withdraw from your certification course*

Please explain in detail why you would like to withdraw from your certification course. Please note that you must wait 90 days after withdrawing from the course to enroll in another course and are removed from the Girlicity team. You can follow these steps to withdraw from the course: http://support.girlicity.com/support/solutions/articles/1000155867-how-do-i-drop-or-withdrawal-from-a-course-

Please explain in detail why you would like to end your SOW*

Please explain in detail why you would like to end your SOW. There are 2 options for you: End your contract early. You will have to wait 30 days before you can express interest in another client opportunity and may have a termination fee due. Option 2 is to cut your hours back. Work the absolute minimum through the end of your contract. You can even choose to take some time off if needed and service the client again in a week or two while still maintaining your contract. Once you reach the end of your contract you can choose not to renew if the client decides to offer you another contract. ***Certification SOW: If you are currently under a Certification SOW and you drop your SOW, this is considered dropping from a certification course to Arise and you will be required to wait 30 days before you can enroll in another certification course. You may want to enroll in a course PRIOR to dropping your certification SOW. Termination fee's do apply with a certification SOW.

Please submit your question.*

Be sure to be detailed to help us help you efficiently.

Please check each box letting us know that you fully understand the voucher requirements:*

Please note that you must enroll, complete certification and service your first 30 days to be eligible to keep your voucher. If those terms are not met then the voucher may be recouped from your deposit or future deposits or may be paid to Girlicity by Paypal.
If your computer does not meet the minimum technical requirements or internet speed the voucher may be denied.
To qualify for the voucher your computer and internet speed must pass all the technical requirements and you must upload proof.
Please note that because it may take up to 24 business hours to process a voucher, if you are interested in a high demand course that may fill up quickly, you may not receive your voucher in time. No refunds are given for vouchers nor credits towards future client certification courses. Vouchers will not be requested until the qualification checklist has been completed and screenshots submitted and approved.
If we issue a voucher and it is not used for the class that it was requested for, the voucher will be removed. If you use the voucher for a class that it was not issued for, the voucher amount will be paid back on your first invoice unless an agreement is made prior to using the voucher.
If you have any outstanding balance owed to Girlicity, that must be paid prior to requesting voucher.

Please check each box letting us know that you fully understand the voucher requirements.

Which client do you need the voucher for? *You must be at the payment screen and filled out the checklist*

*Make sure you have reached the payment screen and filled out the checklist

How much is the voucher you are requesting?*

Screenshot of your Computer System Properties*

Please take a screenshot and upload your computer system properties. If you are not sure how to locate them or how to take a screenshot, please utilize google for instructions.

Screenshot of your Speed Test*

Please go to www.speedtest.net and run a speed test and take a screenshot of your results and upload.

Upload any screenshots of the issue you are having

Drop files here or

Include in the screenshot the browser you are using.

Have you filled out the Qualification Checklist?*

If you have not filled out the qualification checklist, you will be redirected to do so. This form must be filled out prior to receiving a voucher. You must resubmit this form once the checklist is complete.

What is your AVAYA ID if you have one?

Please submit your question here:*

Please submit your question here:

PC Check Result*

Drop files here or

Please take a screenshot of your PC Check Results and upload it here.

I fully understand the following if I am unable to finish my certification:*

I understand that if I drop the course within 10 days of the start date of the course I will be removed from Girlicity for up to 4 months
I understand that if I drop the course once it has started or if I am dropped by the client or the instructor or I miss class I will be removed from Girlicity for up to 4 months
I understand that if I do not pass any portion of the course that I will be removed from Girlicity for up to 4 months.
I understand that if I pass the course and move into live certification and either stop servicing, do not finish the certification SOW period or do not pass the live SOW certification period, I will be removed for 30 days from the end date of the SOW and a termination fee will be charged based on the length of the SOW.

Signature*

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