How can I speak with someone at Girlicity?

What is your issue or question?*

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Name*

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Phone*

Email*

Your Agent ID #*

Please submit your question below if you are interested in a client opportunity*

Please be sure to include the client name and class date that you have a question about

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Please submit the question you have about have an issue with your class time/date*

Please note that you can only change your class time if it is far enough in advance of the course. You cannot change client courses and no refunds are issued. Contact enrollment support to see if you are eligible to change your course date/time:

Have you forgotten your Girlicity support username/password? Or other?*

Have you forgotten your Girlicity support username/password? If you know your username and password and are unable to see the Girlicity support pages, please log out of Girlicity support and log back in again.

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Please check all that apply*

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Please explain in detail the technical issue you are having.*

Please include any INC#'s you have. Please be very specific and include any error messages you are getting. If it is always happening or happening infrequently. Also, please make sure your computer meets the minimum technical requirements.

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Please explain in detail why you would like to withdraw from your certification course*

Please explain in detail why you would like to withdraw from your certification course. Please note that you must wait 30 days after withdrawing from the course to enroll in another course.

Please explain in detail why you would like to end your SOW*

Please explain in detail why you would like to end your SOW. There are 2 options for you: End your contract early. You may have a termination fee due. Option 2 is to cut your hours back. Work the absolute minimum through the end of your contract. You can even choose to take some time off if needed and service the client again in a week or two while still maintaining your contract. Once you reach the end of your contract you can choose not to renew if the client decides to offer you another contract. ***Certification SOW: If you are currently under a Certification SOW and you drop your SOW, this is considered dropping from a certification course to Arise and you will be required to wait 30 days before you can enroll in another certification course. You may want to enroll in a course PRIOR to dropping your certification SOW. Termination fee's do apply with a certification SOW.

Please submit your question.*

Be sure to be detailed to help us help you efficiently.

Please check each box letting us know that you fully understand the voucher requirements:*

Offer valid for agents who are not enrolled, in-class or servicing another client.
Please note that you must enroll, complete certification and service your first 30 days to be eligible to keep your voucher. If those terms are not met then the voucher may be recouped from your deposit or future deposits or may be paid to Girlicity by Paypal.
If your computer does not meet the minimum technical requirements or internet speed the voucher may be denied.
To qualify for the voucher your computer and internet speed must pass all the technical requirements and you must upload proof.
Please note that because it may take up to 24 business hours to process a voucher, if you are interested in a high demand course that may fill up quickly, you may not receive your voucher in time. No refunds are given for vouchers nor credits towards future client certification courses. Vouchers will not be requested until the qualification checklist has been completed and screenshots submitted and approved.
If we issue a voucher and it is not used for the class that it was requested for, the voucher will be removed. If you use the voucher for a class that it was not issued for, the voucher amount will be paid back on your first invoice unless an agreement is made prior to using the voucher.
If we issue a voucher and the class is cancelled, you will receive the voucher refund to your account by Arise. You must enroll in another class within 60 days otherwise the voucher must be paid back. We will send an invoice after the course is cancelled. You may ignore the invoice if you plan on enrolling but if you are not enrolled in a new course within 60 days, you will have to pay the voucher back by the invoice date (90 days after initial invoice).
If you have any outstanding balance owed to Girlicity, that must be paid prior to requesting voucher.

Please check each box letting us know that you fully understand the voucher requirements.

Which client do you need the voucher for? *You must be at the payment screen and filled out the checklist*

*Make sure you have reached the payment screen and filled out the checklist

How much is the voucher you are requesting?*

Have you filled out the Qualification Checklist?*

If you have not filled out the qualification checklist, you will be redirected to do so. This form must be filled out prior to receiving a voucher. You must resubmit this form once the checklist is complete.

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Screenshot of your Computer System Properties*

Max. file size: 2 MB.

Please take a screenshot and upload your computer system properties. If you are not sure how to locate them or how to take a screenshot, please utilize google for instructions.

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Screenshot of your Computer System Properties*

Drop files here or

Max. file size: 2 MB, Max. files: 2.

Please take a screenshot and upload your computer system properties. If you are not sure how to locate them or how to take a screenshot, please utilize google for instructions.

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Screenshot of your Speed Test*

Max. file size: 6 MB.

Please go to www.speedtest.net and run a speed test and take a screenshot of your results and upload.

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Screenshot of your Speed Test*

Drop files here or

Max. file size: 2 MB, Max. files: 2.

Please go to www.speedtest.net and run a speed test and take a screenshot of your results and upload.

PC Check Result*

Drop files here or

Max. file size: 2 MB.

Please take a screenshot of your PC Check Results and upload it here.

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Upload any screenshots of the issue you are having

Drop files here or

Max. file size: 2 MB.

Include in the screenshot the browser you are using.

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What is your AVAYA ID if you have one?

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Please submit your question here:*

Please submit your question here:

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Please list any INC ticket numbers that you have received from support:

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I fully understand the following if I am unable to finish my certification:

I understand that if I drop the course once it has started or if I am dropped by the client or the instructor or I miss class I will be removed from Girlicity for up to 4 months
I understand that if I do not pass any portion of the course that I will be removed from Girlicity for up to 4 months.
I understand that if I pass the course and move into live certification and either stop servicing, do not finish the certification SOW period or do not pass the live SOW certification period, I will be removed for 30 days from the end date of the SOW and a termination fee will be charged based on the length of the SOW.

What would you like to do?*

Move to another IBO
Create my own IBO
Not interested in this type of work anymore

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Signature*

Upload any additional screenshots you would like to add:

Drop files here or

Max. file size: 2 MB.

Name of the new Independent Business you are moving to.*

What is the name of your new Business?*

Have you completed the following?*

Incorporated (Arise only allows LLCs, S Corps or C Corps)
Registered for EIN and received EIN
Opened a business checking account
Serviced a client with Girlicity for at least 90 days
I have not completed anything yet

Select all that apply

Check all boxes stating you understand:*

Select All
I understand that if I am in an active SOW, I may be charged an Early Termination Fee (ETF) for the remaining balance owed on my contract fee. This is detailed in the SOW that I signed and agree'd to.
I understand that if I am in an active SOW and end the SOW early to leave to convert to be an Arise Service Partner, join another Arise Service Partner or to work directly through our client or within our client’s network, a $150 conversion fee will be charged
I understand that if I leave during an active SOW, I may loose all hours that I have posted in Starmatic and that it can take up to a week to reactivate my SOW and gain access to Starmatic again.
I understand that if I am in certification, if I miss class I may be dropped. The transition can take time, especially if you are moving to your own business which can take up to a week to transition.

Client status:*

Currently Servicing, have an active SOW
In certification
Signed up for upcoming certification course
Not servicing or signed up for a course

Client Name:*

Which steps did you follow from your welcome email?*

I joined the private Girlicity Facebook group
I created my Girlicity support account
I read the welcome email but did not follow any of the steps
I never received a welcome email

Select all that apply

Reason for leaving and date you would like to go:*

We have no issue releasing you. We just want to be 100% transparent and honest with you though. We are the largest Top Performing IBO with Arise and are the #1 top performing IBO with 100+ agents actively servicing Arise clients (close to 200 now, wow!). That means that not only do we have the experience that far exceeds any IBO, but we also have top performing agents that have a proven track record of success with Arise. Because of all of the amazing support that we offer and the extensive database of information and our active Facebook groups, you would be doing yourself a disservice by changing IBOs. There really are no other IBO’s within the Arise network that provide the type of support we do. We are also a Gold level Premier Partner which means we have exclusive support for our agents that most other IBO’s do not have and because of our sheer size, we have direct contacts with Arise managers that many other IBO’s do not have.

Client Name*

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