Contact Us – Girlicity Agents

Need help with your Girlicity account, servicing, or another agent-related question? You’re in the right place.

Please fill out the form below and select the option that best describes what you need help with. This helps us route your request to the right team member so we can assist you as quickly as possible during normal business hours.

Prefer to call? You can reach us at 1-8-GIRL-I-CITY (1-844-754-2489) and leave a voicemail.

Not currently a Girlicity agent? Contact Girlicity!

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What is your issue or question?*

Please choose one

Name*

First Last

Phone*

Email*

Your Agent ID #*

Client Name*

Client Name

Client Name:*

Please submit your question below if you are interested in a client opportunity*

Please be sure to include the client name and class date that you have a question about

Please explain the issue with your class time or date*

Have you forgotten your Girlicity support username/password? Or other?*

Have you forgotten your Girlicity support username/password? If you know your username and password and are unable to see the Girlicity support pages, please log out of Girlicity support and log back in again.

Please check all that apply*

I have been to tech support

I ran the PC Check and failed

I have tried to resolve the issue by restarting my computer and programs

I have tried to resolve the issue by using a different browser like Firefox or Chrome

I service using an ASD

I am hardwired (I am not on Wi-Fi)

I service using an all-in-one computer or a netbook

I have 4GB or less RAM on my computer

I have run a speed test to make sure my computer meets the minimum upload and download speeds

Please explain in detail the technical issue you are having and if you need assistance from us.*

If you need assistance from us, please be very specific and include any error messages you are getting. If it is always happening or happening infrequently. Once you click "Submit" you will be sent to a page to submit your INC# so that we can make sure waivers are issued for your technical issue. DO NOT RELEASE INTERVALS, only SWAP or NO-SHOW.

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[Legacy] Previous withdrawal reason

Please explain in detail why you would like to withdraw from your certification course. Please note that you must wait 30 days after withdrawing from the course to enroll in another course.

Please explain in detail why you would like to end your SOW*

Please explain in detail why you would like to end your SOW. There are 2 options for you: End your contract early. You may have a termination fee due. Option 2 is to cut your hours back. Work the absolute minimum through the end of your contract. You can even choose to take some time off if needed and service the client again in a week or two while still maintaining your contract. Once you reach the end of your contract you can choose not to renew if the client decides to offer you another contract. Certification SOW: If you are currently under a Certification SOW and end your SOW early, Arise considers this a withdrawal from a certification course. You may be ineligible to enroll in another Arise client opportunity for 60 days. Termination fees may also apply when ending a Certification SOW early.

Please submit your question.

Be sure to be detailed to help us help you efficiently.

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Please check each box letting us know that you fully understand the voucher requirements:

Offer valid for agents who are not enrolled, in-class or servicing another client.

Please note that you must enroll, complete certification and service your first 30 days to be eligible to keep your voucher. If those terms are not met then the voucher may be recouped from your deposit or future deposits or may be paid to Girlicity by Paypal.

If your computer does not meet the minimum technical requirements or internet speed the voucher may be denied.

To qualify for the voucher your computer and internet speed must pass all the technical requirements and you must upload proof.

Please note that because it may take up to 24 business hours to process a voucher, if you are interested in a high demand course that may fill up quickly, you may not receive your voucher in time. No refunds are given for vouchers nor credits towards future client certification courses. Vouchers will not be requested until the qualification checklist has been completed and screenshots submitted and approved.

If we issue a voucher and it is not used for the class that it was requested for, the voucher will be removed. If you use the voucher for a class that it was not issued for, the voucher amount will be paid back on your first invoice unless an agreement is made prior to using the voucher.

If we issue a voucher and the class is cancelled, you will receive the voucher refund to your account by Arise. You must enroll in another class within 60 days otherwise the voucher must be paid back. We will send an invoice after the course is cancelled. You may ignore the invoice if you plan on enrolling but if you are not enrolled in a new course within 60 days, you will have to pay the voucher back by the invoice date (90 days after initial invoice).

If you have any outstanding balance owed to Girlicity, that must be paid prior to requesting voucher.

Please check each box letting us know that you fully understand the voucher requirements.

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Which client do you need the voucher for? *You must be at the payment screen and filled out the checklist*

*Make sure you have reached the payment screen and filled out the checklist

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How much is the voucher you are requesting?*

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Have you filled out the Qualification Checklist?*

If you have not filled out the qualification checklist, you will be redirected to do so. This form must be filled out prior to receiving a voucher. You must resubmit this form once the checklist is complete.

What is your AVAYA ID if you have one?

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Screenshot of your Computer System Properties*

Max. file size: 30 MB.

Please take a screenshot and upload your computer system properties. If you are not sure how to locate them or how to take a screenshot, please utilize google for instructions.

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Screenshot of your Computer System Properties*

Drop files here or

Max. file size: 30 MB, Max. files: 2.

Please take a screenshot and upload your computer system properties. If you are not sure how to locate them or how to take a screenshot, please utilize google for instructions.

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Screenshot of your Speed Test*

Max. file size: 6 MB.

Please go to www.speedtest.net and run a speed test and take a screenshot of your results and upload.

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Screenshot of your Speed Test*

Drop files here or

Max. file size: 30 MB, Max. files: 2.

Please go to www.speedtest.net and run a speed test and take a screenshot of your results and upload.

PC Check Result

Drop files here or

Max. file size: 30 MB.

Please take a screenshot of your PC Check Results and upload it here.

Upload any screenshots of the issue you are having

Drop files here or

Max. file size: 30 MB.

Include in the screenshot the browser you are using.

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Please submit your question here:*

Please submit your question here:

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Please list any INC ticket numbers that you have received from support:

I fully understand the following if I am unable to finish my certification:*

I understand that withdrawing from a certification course, being dropped from a course, missing required classes, or failing certification may make me ineligible to enroll in another Arise client opportunity for 60 days.
I understand that repeated certification-course withdrawals or drops may affect my eligibility to remain affiliated with Girlicity.
I understand that if I miss the first class Arise can charge me a $50 fee.

I have read and understand the certification withdrawal policies above.

What would you like to do?*

Move to another IBO

Create my own IBO

Not interested in this type of work anymore

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Signature*

Upload any additional screenshots you would like to add:

Drop files here or

Max. file size: 30 MB.

Name of the new Independent Business you are moving to.*

What is the name of your new Business?*

Have you completed the following?*

Incorporated (Arise only allows LLCs, S Corps or C Corps)

Registered for EIN and received EIN

Opened a business checking account

Serviced a client with Girlicity for at least 90 days

I have not completed anything yet

Select all that apply

Checking the boxes is for your informational purposes only. If you choose to not check a box it does not mean that it does not apply. I understand:*

I understand that I must speak to someone at Girlicity via phone prior to removal. You can call 1-844-754-2489.

If I am in an active SOW, I may be charged an Early Termination Fee for the remaining balance owed on my contract.

If I am in an active SOW and remove myself to be an Arise Service Partner (IBO), join another Arise Service Partner or to work directly through our client or within our client’s network, a $150 conversion fee will be charged.

If I leave during an active SOW, I may loose all hours that I have posted in Starmatic. It can take up to a week to reactivate my SOW and gain access to Starmatic again.

If I am in certification, if I miss class I may be dropped.

I must clear up any unpaid balances due prior to removal

Please check all boxes so that you fully understand everything involved with the process. By choosing to not check a box it does not mean that what is stated does not apply.

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I agree and understand that:

I must pay a one time IB removal processing fee of $49.75 prior to removal.

When you joined the Girlicity team, we added your information into our database and set you up in our systems giving you access to the Arise portal. You were also given access to our private database full of a wealth of information and you were invited into our private Facebook group which is also filled with so much information to help you better understand Arise. You did select our business for the access to the support services that we offered. When you request to be removed, we have to go through the process of removing all of your data, deactivate your support account and remove you from the private Facebook group(s). It is a minimal fee compared to some IBO’s that charge $500 to $1000. The fee is very reasonable for the amount of time and access that you have been given.

Client status:*

Currently Servicing, have an active SOW

In certification

Signed up for upcoming certification course

Not servicing or signed up for a course

Which steps did you follow from your welcome email?*

I joined the private Girlicity Facebook group

I created my Girlicity support account

I read the welcome email but did not follow any of the steps

I never received a welcome email

Select all that apply

Reason for leaving and date you would like to go:*

We have no issue releasing you. We just want to be 100% transparent and honest with you though. We are the largest Top Performing IBO with Arise and are the #1 top performing IBO with 200+ agents actively servicing Arise clients (close to 250 now, wow!). That means that not only do we have the experience that far exceeds any IBO, but we also have top performing agents that have a proven track record of success with Arise. Because of all of the amazing support that we offer and the extensive database of information and our active Facebook groups, you would be doing yourself a disservice by changing IBOs. There really are no other IBO’s within the Arise network that provide the type of support we do. We are also a Diamond-level Premier Partner which means we have exclusive support for our agents that most other IBO’s do not have and because of our sheer size, we have direct contacts with Arise managers that many other IBO’s do not have.

Please explain why you need to withdraw from your certification course*

Please list the reason for withdrawing from your class

Invoice period end date for report*

Input the invoice period end date you would like the CA% report re-run to see if you are due a refund for CA% penalties. We will email you the results and if a credit is due on your next invoice. Please allow us up to 48 business hours to run the report, review and respond.

Signature*

I fully understand and agree to the removal terms.

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