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What are the technical requirements?

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In order to help ensure your success, you must have a strong working knowledge of computers:

  • You need to be able to use a mouse and computer keyboard
  • You need to be able to shut down and turn on the computer properly
  • You need to have the to navigate through multiple screens
  • You need to understand how to navigate the computer’s files and desktop environment
  • You need basic knowledge of programs including how to launch and close a computer program
  • You need to understand how to use e-mail
  • You need to know how to use the Internet
  • You need to know how to create, name, save and delete a folder
  • You need to know how to clear cache, cookies and history

PC Specs:

  • A desktop/tower computer with a separate monitor is recommended. (Laptops are okay to use but you may want a second monitor).
  • Dual boot machines (other than a Mac), Netbooks, and Tablets are prohibited from use.
  • Windows 7 and 10 is accepted by most clients (*Windows 8/8.1 only supported by some clients )
  • At least 4GB of RAM.
  • At least Dual-core 2.8 GHz or Intel i class or AMD Phenom X2 class or better. (Verify that your computer is dual core. some clients require higher so please make sure to utilize the qualification checklists)
  • Atom, Celeron, Pentium and Opteron processors are not permitted
  • 20 GB or more of available hard drive space 60 GB or more of total hard drive space required.
  • Minimum 10 mbps download / Minimum 3 mbps upload speed. Test your www.speedtest.net.
  • Maximum Latency Threshold of 120 milliseconds (ms)
  • Monitor resolution of at least 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p).
  • Dual monitors may be required on some client programs (Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device)
  • You must have a fully wired mouse and keyboard.
  • All-in-one computers are not allowed by any client. Netbooks, and Tablets are prohibited from use. (Laptops are OK)
  • *** Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.
  • *** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued
  • Visit WAHEP for Arise spec computers at great prices!

Mac (Apple) Specs:

  • Macs must have an Ethernet port
  • MacBook Air and Mac USB-C ports will not be supported
  • Boot Camp and a licensed version of Windows MUST be installed. (You can install bootacamp here: https://support.apple.com/en-us/HT201468). Bootcamp must be installed before running in client technical checks in order to pass.
  • Intel Core i5 2.7 GHz processor or better
  • 20 GB or more of available space, 60 GB or more of total space
  • 4 GB of RAM or better
  • MAC OS X 10.10 Yosemite or higher
  • Minimum 10 mbps download / Minimum 3 mbps upload speed
  • Maximum Latency Threshold 120 milliseconds (ms)
  • Hard-wired connection (no wireless)
  • Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
  • Monitor Recommendations – 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
  • Dual monitors may be required on some client programs (Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device)
  • *** Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.
  • *** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued

Workstation requirements

  • Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10 (Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. Please see the Client Opportunity Announcement and checklist for details)
  • (Optional) Mozilla Firefox or Chrome for Windows
  • Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection. Take a moment and test your internet speed here: http://www.speedtest.net/ (*The use of wireless connections to access any Arise system at any time is prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are prohibited.)
  • See our recommended computer systems here
  • USB headset with microphone (needed for certification) * See our recommended headsets here
  • Hardwired telephone and headset (needed for servicing) * See our recommended phones here
  • POTS (Plain Old Telephone Service). The service should be connected directly from the wall to your telephone, NO voicemail, fax, or other features on the line (some clients require long distance).
  • Digital service is allowed for most clients. The telephone line should not connect with the computer.  It can run thru your modeum (must have a filter) but not into the computer. (Softphones and cell phones are not permitted)
  • PROHIBITED EMAIL ADDRESSES: AOL, Hotmail, Incredimail, Juno, LiveMail, Yahoo, Ymail.
  • Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
  • USB connected modems are not supported.
  • Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
  • The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. (NO WIFI)
  • Visit WAHEP for Arise spec computers at great prices!

ASD (Arise Secure Desktop):

  • The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a call center will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program
  • Not all client programs require the use of an ASD so it is recommended that an agent review the Opportunity Announcement in detail to see if an ASD will be needed.
  • If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent
  • Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.
  • The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC.
  • ***IMPORTANT: Girlicity does not recommend ANY client that uses the ASD at this time due to unpredictable technical issues.

AVG (Arise Virtual Gateway):

  • AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing
  • Call centers and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number.
  • Call Centers and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long-distance service plans are recommended and available from most carriers to avoid per-minute charges.
  • A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.
  • Please be sure to review the opportunity announcement in detail to see if AVG is required on the client program you select.

Security

  • Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 (Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.)

You are responsible for maintaining the security and reliability your equipment. The following items are prohibited and, upon detection, may subject your company to the suspension or termination:

  • Unlicensed or pirated software
  • Malware infected software
  • VMWare, Parallels, etc. (Dual Boot is prohibited unless using a Mac)
  • Non-Arise provided VPN software or Proxy settings
  • TOR or other privacy software

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