What are the technical requirements?

Is this right for you?

In order to help ensure your success, you must have a strong working knowledge of computers:

• You need to be able to use a mouse and computer keyboard
• You need to be able to shut down and turn on the computer properly
• You need to have the to navigate through multiple screens
• You need to understand how to navigate the computer’s files and desktop environment
• You need basic knowledge of programs including how to launch and close a computer program
• You need to understand how to use e-mail
• You need to know how to use the Internet
• You need to know how to create, name, save and delete a folder
• You need to know how to clear cache, cookies and history

Office Space Requirements

• No background noise allowed while servicing phone clients.
• Separate office space with a door that locks
• No distractions

PC Specs:

Watch this video to review How to hardwire your computer to your modem

Please run the PC Check to see if your current computer meets the Recommended Technical Requirements.

Here are a few great computers that meet requirements for all clients. Most clients are now increasing the computer processor requirement to be at least an i5 processor so I highly advise you get a computer that is at least an i5. 

*** Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.

*** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued

*** Mac (Apple) computers are no longer supported by Arise clients

Workstation requirements

Take a moment and test your internet speed here: http://www.speedtest.net/ (*The use of wireless connections to access any Arise system at any time is prohibited. Additionally, 5G, Satellite, Microwave, and Cellular Hotspot Internet Services are prohibited.)

• USB headset with microphone (needed for certification and for calls for some clients) * Recommended Headsets
• Hardwired telephone and headset (needed for servicing) for certain clients * See our recommended phones here
• USB Headset client phone calls – A lot of clients are changing to this type of service. You would need a high quality noise cancelling USB headset. * See our recommended headsets here *Refer to the Opportunity announcement and checklist for client specific phone requirements.

• Watch this video to see how your computer should be hardwired to your modem.

ASD (Arise Secure Desktop):

Don’t forget to purchase your flash drive for your ASD with super fast shipping from Amazon before class: * ScanDisk 16GB USB Flash Drive: https://amzn.to/3lrRp95

What if my PC Scan Fails? 

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