Got questions about Girlicity? You're in the right place!

What if I get “SS# Already In System” when I register with Arise?

If you are getting the error message “SSN Already Exists in System” please come to Online Help or email Arise for further assistance. Do not create any additional profiles.

For Online Help, please have handy your previously used mailing address, email address, date of birth and SSN as these items may be required from you for validation.

For email requests, send message to

– must include the following details as it appeared on each profile on file – full name, email address, mailing address, and phone number. DO NOT SEND SSN VIA EMAIL

You can also reach a live chat agent during limited live office hours. You can check the admissions chat hours and get access here:

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How can we help you today?

1-8-GIRL-I-CITY (1-844-754-2489) Register for a support account.

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