Arise Platform Cap

WHAT IS THE PURPOSE OF THE PLATFORM CAP?

When interval selection is disproportionately skewed to a small population, the imbalance can create dissatisfaction among Service Partners and their Agents and can impact the expertise that Agents build on client programs.

Additionally, when interval selection is concentrated within a small population, poor Commitment Adherence (CA) and no-shows can materially impact the ability to meet client needs and client satisfaction, impacting our ability to grow that program.

HOW WILL A PLATFORM CAP WORK?

Unless waived for business reasons, regardless of the count of Statements of Work for which an Agent is authorized to service, Agents will be unable to schedule more than an established number of intervals on the Arise® Platform – inclusive of time in certification classes.

Please note, program Preselect max caps will remain in place and work in tandem with this platform level interval cap, enforcing whichever limit is met first.

Please review the following example:

Scenario: Assumes platform cap is set at 37 hours / 74 intervals per week.

Please note: Program and Platform caps are designed to work in tandem, and may be adopted to maximize both capacity and or interval distribution based on the needs of the platform and or individual program.

WHAT IF I WANT TO SERVICE 2 CLIENTS?

The Cap is a total number of hours per week allowed between all clients you service. You can still service 2 clients but you may not be able to service more than the allotted amount between the 2.

WHAT IF I AM IN CERTIFICATION FOR ONE CLIENT AND SERVICE ANOTHER? 

Understand that the platform cap does include all certification time. With that said, most certification classes are 4 hours a day, 5 days a week with 1-2 hours of self paced work per day plus call days. That totals around 25-30 hours a week of committed time for certification. Depending on the platform cap for your client, you may only be able to get 7 or more hours per week with your primary client until your certification class has ended.