Job description

Provide emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.

What’s Needed to Provide Support for this Client

• Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.
• Possible outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve customer needs.
• Patience and empathy
• Easily manage stress, able to work under pressure, and adapt to adverse situations
• Be knowledgeable and friendly
• Deliver eloquent customer service
• Have experience working with users to identify the best solution

What It Takes To Succeed

• You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience, and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.
• Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
• No degree necessary. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Get started by signing up to work as an agent for Girlicity.
• Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
• Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

What You Need To Get Started

• Register with Girlicity
• We’ll send you instructions to sign up on the Arise Platform
• Select a client opportunity
• Enroll in a certification course to prepare to service

Responsibilities

• Inbound and outbound lines for customers needing Roadside Assistance set up, status updates for existing cases, and partner escalations for VIP customers.
• Manage all alerts and handle cases until completion; make outbound calls as needed; communicate with customers, service providers, and partners to ensure such parties are kept up to date; and release the case once the customer has been assisted
• Negotiate with providers
• Verify the service provider has the correct equipment to assist the customer
• Update the customer with ETA

Qualifications

• Must be able to pass a background check and drug screening
• Must be able to work 15-20 hours a week (some clients have weekend requirements)
• Must have a quiet distraction free work environment
• Must have minimum computer specifications or better as needed by client (laptop or desktop)
• Must have a USB headset with microphone (required for a certification and servicing calls)
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Must have a phone service
• Must be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)

Benefits

• No commute!
• Save gasoline expenses!
• You can take your job with you (even if you have to relocate)!
• You can work from the comfort of your home (Work in Your PJs!™)
• Choose your own schedule
• Establish yourself in the customer service telecommunications industry
• Eliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes

About Girlicity and Arise

Girlicity helps connect call center companies in a virtual work force to many of the largest companies in the United States and the world. Our mission is to help as many people as possible find their passion and take control of their business career. It’s our passion. If you have ever thought of working from home by starting your own at home call center but had no clue where to start, we are here to help you! Girlicity Agents provide the service for US-Based Fortune 500 Companies. You have the choice to choose your clients and schedule from the comfort of your own home.

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Girlicity.